Customer Satisfaction Analysis
Form No : 1		RATING	%
Sr. No	Parameter	Yes = 10 Marks, NO = 0 Marks
1.1	About Documentation / Quotation	10
1.2	About Quotation competativeness…	10
2.1	Are goods delivered as per schedule	10
2.2	Are goods received in good and sound conditions	0
3.1	Are Goods supplied of expected quality	10
3.2	Do the materials confirm to your specified requirements	10
5.1	Is your inquiry / complaint attended promptly	10
	Total Marks =	60 / 70	85.71%
Customer Satisfaction Analysis
Form No: 2
Sr. No	Parameter	Yes = 10 Marks, NO = 0 Marks	%
1.1	About Documentation / Quotation	10
1.2	About Quotation competativeness…	10
2.1	Are goods delivered as per schedule	0
2.2	Are goods received in good and sound conditions	10
3.1	Are Goods supplied of expected quality	10
3.2	Do the materials confirm to your specified requirements	10
5.1	Is your inquiry / complaint attended promptly	10
	Total Marks =	60 / 70	85.71%
Customer Satisfaction Analysis
Form No: 3
Sr. No	Parameter	Yes = 10 Marks, NO = 0 Marks	%
1.1	About Documentation / Quotation	10
1.2	About Quotation competativeness…	0
2.1	Are goods delivered as per schedule	10
2.2	Are goods received in good and sound conditions	10
3.1	Are Goods supplied of expected quality	10
3.2	Do the materials confirm to your specified requirements	10
5.1	Is your inquiry / complaint attended promptly	10
	Total Marks =	60 / 70	85.71%
Customer Satisfaction Analysis
Form No: 4
Sr. No	Parameter	Yes = 10 Marks, NO = 0 Marks	%
1.1	About Documentation / Quotation	10
1.2	About Quotation competativeness…	10
2.1	Are goods delivered as per schedule	10
2.2	Are goods received in good and sound conditions	10
3.1	Are Goods supplied of expected quality	10
3.2	Do the materials confirm to your specified requirements	10
5.1	Is your inquiry / complaint attended promptly	10
	Total Marks =	70 / 70	100.00%
Customer Satisfaction Analysis
Form No: 5
Sr. No	Parameter	Yes = 10 Marks, NO = 0 Marks	%
1.1	About Documentation / Quotation	10
1.2	About Quotation competativeness…	10
2.1	Are goods delivered as per schedule	10
2.2	Are goods received in good and sound conditions	10
3.1	Are Goods supplied of expected quality	10
3.2	Do the materials confirm to your specified requirements	10
5.1	Is your inquiry / complaint attended promptly	10
	Total Marks =	70 / 70	100.00%
Customer Satisfaction Analysis
Form No: 06
Sr. No	Parameter	Yes = 10 Marks, NO = 0 Marks	%
1.1	About Documentation / Quotation	10
1.2	About Quotation competativeness…	10
2.1	Are goods delivered as per schedule	10
2.2	Are goods received in good and sound conditions	10
3.1	Are Goods supplied of expected quality	10
3.2	Do the materials confirm to your specified requirements	10
5.1	Is your inquiry / complaint attended promptly	10
	Total Marks =	70 / 70	100.00%
Customer Satisfaction Analysis
Form No: 07
Sr. No	Parameter	Yes = 10 Marks, NO = 0 Marks	%
1.1	About Documentation / Quotation	10
1.2	About Quotation competativeness…	10
2.1	Are goods delivered as per schedule	10
2.2	Are goods received in good and sound conditions	10
3.1	Are Goods supplied of expected quality	10
3.2	Do the materials confirm to your specified requirements	10
5.1	Is your inquiry / complaint attended promptly	10
	Total Marks =	70 / 70	100.00%
	Summary of the Feedbacks
	Total Feedbacks Received from Buyers = 7
	Total Percentage of the feedbacks = 557.13 / 700
	Total Satisfaction % = 79.59%